NS Top Talent
Fort Lauderdale, FL 33330
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Technology
Our services are implemented via state-of the art infrastructure provided by our technology partner Altigen.
Together, we offer the most comprehensive level of services available in the industry today.
Providing complete multi-channel contact center solutions and enabling sophisticated inbound and outbound voice processing and online communications to offer you a world class quality service at a very competitive price.
NS Top Talent methodologies include:
State of the Art Software
iKTK Software, our in house developed software, reflects the ability to analyze, meet and personalize our customers’ needs.iKTK provides monitoring, call and screen recording, scripting and reporting capabilities to assure efficiency and productivity of every call and every service representative.
PBX Services
Provided through Altigen Communications equipment and iContact software.
ACD (Automatic Call Distribution)
Provides switching technology to assure the most efficient and accurate use of our staff and your time.
CTI (Computer Telephony Integration)
Assures customer satisfaction by providing personalized customer information to the service representative’s desktop.
IVR (Interactive Voice Response)
Provides pre-recorded voice prompts and menus to present information, options to callers and touch-tone telephone keypad entry to gather responses.
NS Top Talent
Fort Lauderdale, FL 33330
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